Frequently Asked Questions
Find answers to common questions about our embroidery, printing, and promotional services
Browse Frequently Asked Questions
What services does Ink Bomb Society offer?
We specialize in a comprehensive range of custom apparel and promotional services designed to meet all your branding and marketing needs:
Our Core Services:
- Embroidery Services – Custom embroidered logos and designs on various garments with professional precision and durability
- Direct-To-Garment (DTG) – High-quality digital printing directly onto fabric for vibrant, detailed designs
- Direct-To-Film (DTF) – Versatile printing method for vibrant, durable designs that works on various fabric types
- DTF Gang Sheets – Bulk transfer sheets for customers who press their own designs, available up to 300ft rolls
- Laser Engraving – Precision engraving on glass, drinkware, wood, metal, acrylic, and various materials – bring your own items or choose from our selection
- Promotional Items – Business cards, flyers, postcards, banners, mugs, canvas prints, and extensive branded merchandise
Premium Brand Partnerships:
We work with top-quality brands like Nike, Adidas, Gildan, Champion, New Era, Yupoong, Richardson, Columbia, and many others to ensure exceptional results for every project. Our extensive supplier network allows us to source the perfect products for your specific needs and budget.
Custom Solutions: Don’t see exactly what you’re looking for? We’re constantly expanding our services and can often source specialty items or provide custom solutions. Contact us to discuss your unique requirements!
Do you have minimum order quantities (MOQ)?
Great News: Flexible Ordering for Everyone!
We pride ourselves on flexible ordering options designed to accommodate projects of any size. For most of our services, we maintain minimal or no minimum order requirements.
Apparel Services:
- DTG/DTF Printing – No minimum order quantities
- Embroidery – While we can accommodate any quantity, orders of 12+ pieces are most cost-effective due to setup requirements
DTF Gang Sheets:
- Minimum Order – 22.5″ x 24″ sheet minimum
- Large Format Available – We can print up to 22.5″ x 360″ and larger sheets when required
Promotional Items:
- Business Cards & Flyers – Small minimum quantities required due to printing processes
- Specialty Items – Minimums vary by product and production method
Perfect For: Small businesses and startups testing new designs • Individual customers and personal projects • Large corporations requiring bulk orders • Sample orders before committing to larger quantities
Whether you need one piece or one thousand, we’ll work with you to find the most cost-effective solution for your project. Contact us for specific minimums and pricing details.
What promotional products and printing options do you offer?
We offer a comprehensive range of promotional products and printing services to meet all your marketing and business needs:
Business Cards – Premium Options:
- Standard Options – Basic 14pt, Matte (14pt/16pt), UV High Gloss (14pt/16pt), AQ Semi-Gloss (14pt/16pt)
- Premium Options – Laminated (18pt Gloss/Matte+Silk), Writable cards in various weights
- Specialty Finishes – Metallic Foil, Spot UV, Pearl cards, Soft Touch velvet surface
Marketing Materials:
- Flyers – Gloss, Matte, or High Gloss finishes for impactful promotions
- Brochures – Multiple sizes from 8.5″x11″ up to 17″x22″ with premium finish options
- Postcards – Professional direct mail and promotional pieces
Large Format Printing:
- Vinyl Banners – Matte or Glossy finish, sizes from 12″x24″ up to 144″x96″ and larger
- Grommet Options – Various placement configurations for easy installation
- Canvas Prints – High-quality prints for displays and presentations
Laser Engraving Services:
- Custom Glass Engraving – Precision engraving on glassware, awards, and decorative pieces
- Drinkware Personalization – Tumblers, water bottles, mugs, and promotional drinkware
- Flexible Options – Bring your own items for engraving or select from our premium product catalog
- Material Compatibility – Wood, metal, acrylic, leather, and various other materials available
Specialty Items & Custom Solutions:
- Custom Mugs – Perfect for corporate gifts and promotions
- Promotional Products – Extensive catalog of branded merchandise and corporate gifts
- Custom Fabrication – Specialized items designed to meet unique project requirements
Professional Design Services:
Our experienced design team works closely with clients to create compelling visuals that effectively communicate your brand message. From concept development to final production, we ensure every detail meets professional standards and exceeds expectations.
We maintain partnerships with leading suppliers and continuously expand our product offerings to meet evolving market demands. Contact our team to discuss your specific requirements and discover comprehensive solutions tailored to your project goals.
What brands do you work with for apparel?
We partner with top-quality apparel brands to ensure the best results for your custom projects. Our extensive supplier network guarantees access to premium products across all categories:
Premium Brands:
- Athletic Giants: Nike, Adidas, Columbia, Champion
- Performance Wear: Under Armour, New Balance (when available)
Popular Everyday Options:
- Quality Basics: Gildan, Next Level Apparel, ThreadFast Apparel
- Trendy Styles: Bella+Canvas, American Apparel alternatives
Headwear Specialists:
- Premium Caps: New Era, Yupoong, FlexFit, Richardson
- Custom Embroidery Ready: All major headwear brands
Professional & Corporate:
- Business Attire: Devon & Jones, Independent Co
- Workwear: Dickies, Carhartt (select items)
Custom Sourcing Available:
Don’t see your preferred brand? We work with dozens of suppliers and can often source specific brands or products for your project. Contact us with your requirements – we’ll find the perfect match for your needs and budget!
How do I get a quote for my project?
Contact Methods:
For the most accurate quote, please include:
- Type of product or service needed
- Quantity required
- Design specifications and complexity
- Preferred timeline
- Any special requirements or finishes
Why don't you list prices on your website?
Our custom approach to pricing ensures you receive the best value for your specific project requirements rather than generic, one-size-fits-all pricing.
Pricing varies based on several key factors:
- Quantity ordered – Bulk discounts available for larger orders
- Product type and quality – Different garments and materials have varying costs
- Design complexity – Simple logos vs. detailed artwork affect production time
- Printing/embroidery method – DTG, DTF, and embroidery have different cost structures
- Special finishes – Premium options like specialty business card finishes
- Timeline requirements – Rush orders may include expedited fees
This personalized approach allows us to:
- Offer competitive pricing for your exact specifications
- Suggest cost-effective alternatives when appropriate
- Provide transparent pricing with no hidden fees
- Work within your budget to find the best solution
Do you offer bulk discounts and what payment methods do you accept?
Bulk Pricing:
Yes! We offer competitive bulk pricing that scales with your order size. Generally, the larger your order, the lower the per-unit cost becomes.
- 25+ pieces – Small bulk pricing begins
- 50+ pieces – Better per-unit rates apply
- 100+ pieces – Significant savings available
- 500+ pieces – Maximum bulk discount rates
Payment Methods:
We accept various payment options for your convenience:
- Credit/Debit Cards – Visa, MasterCard
- E-transfer – Available for Canadian customers
Payment Terms:
- Small orders – Full payment upon order confirmation
- Large orders – 50% deposit required, balance due before shipping
- Corporate accounts – Contact Us Directly for payment process
How does pricing work for embroidery vs. printing services?
Our pricing structure varies by service type to reflect the different production processes, setup requirements, and file specifications:
Embroidery Pricing:
- Setup fees apply – One-time digitization cost for new designs
- Most cost-effective at 12+ pieces – Setup costs are distributed across larger quantities
- Stitch count affects pricing – More detailed designs require more stitches
- Thread changes – Multiple colors may increase costs
- File requirements – We can work with most artwork and handle digitization in-house
DTG/DTF Printing Pricing:
- No setup fees – Digital process with minimal setup requirements
- Cost-effective for small quantities – Great for single pieces or small orders
- Full-color designs – No additional cost for multiple colors
- Size-based pricing – Larger print areas may cost more
- File specifications required – Submitted files must meet our print-ready requirements
DTF Gang Sheets:
- Sheet-based pricing – Minimum 22.5″ x 24″ sheet
- Maximize efficiency – Fit multiple designs on larger sheets for better value
- Up to 22.5″ x 360″ – Large format options available
- Print-ready files required – Files must comply with our technical specifications
File Preparation Assistance:
For DTG/DTF printing and gang sheet services, all submitted files must meet our technical printing requirements. If you require assistance with file preparation or optimization, our design team is available to help. Please note that additional file preparation services may extend your production timeline and incur additional fees.
We’ll always recommend the most cost-effective method for your specific project and quantity requirements, ensuring optimal results within your budget and timeline.
What is your typical turnaround time?
Our production timelines are designed to balance quality craftsmanship with efficient delivery. Turnaround times vary based on service type, order complexity, and current production volume: Standard Production Times:
- Business Cards & Flyers: 5-7 business days (Rush services for some items available)
- DTG/DTF Printing: 4-8 business days (Rush services available)
- DTF Gang Sheets: 2-3 business days (Rush services available)
- Vinyl Banners: 5-7 business days
- Embroidery Services: 5-7 business days (Rush services available)
- Large Orders (100+ pieces): 7-14 business days (Specific timeline confirmed with order)
Factors That May Affect Timeline:
- Design complexity and approval process
- File preparation requirements
- Product availability and sourcing
- Current production queue
- Special finishes or custom requirements
Do you offer rush production and expedited services?
- 24-48 Hour Rush: Available for select items and quantities
- 3-Day Express: Faster turnaround for most services
- Same-Day Service: Limited availability
- Weekend Production: Available for critical deadlines
- Availability: Subject to current production capacity
- Design Requirements: Files must be print-ready with no revisions needed
- Product Limitations: Not all products qualify for same-day service
- Additional Fees: Rush charges vary based on timeline and complexity
What are your shipping options and do you ship worldwide?
We offer comprehensive shipping solutions to serve customers locally in the Greater Toronto Area and internationally worldwide:
- Free Pickup: Collect your order from our Vaughan facility during business hours
- Local Delivery: Available within the GTA for larger orders
- Express Courier: Next-day delivery options available
- Standard Delivery: 3-7 business days
- Expedited Shipping: 1-2 business days
- Express Delivery: Next business day to major centers
- Ground Services: Cost-effective options for non-urgent deliveries
- Global Coverage: Available to most countries worldwide
- Multiple Speed Options: Express and standard delivery depending on destination
- Professional Service: Complete international shipping support
- Full Tracking: Comprehensive tracking provided for all international shipments
How can I track my order and what happens after production?
We provide comprehensive order tracking and communication throughout your entire project lifecycle to keep you informed every step of the way:
Order Tracking Process:
- Order Confirmation: Immediate confirmation with project details and timeline
- Artwork Approval: Proof provided for your review and approval
- Production Start: Notification when your order enters production
- Quality Check: Final inspection and photography before shipping
- Shipping Notification: Tracking number and estimated delivery date
- Delivery Confirmation: Follow-up to ensure successful receipt
Communication Methods:
- Email Updates: Automated notifications at each milestone
- Phone/WhatsApp: Personal updates for larger or complex orders
- Real-Time Tracking: Carrier tracking numbers for all shipments
- Direct Contact: Always available for status inquiries
After Production:
- Quality Assurance: Every order undergoes final inspection
- Professional Packaging: Careful packaging to ensure safe delivery
- Care Instructions: Included when applicable for product longevity
- Follow-Up Service: Post-delivery support for any questions or concerns
Questions About Your Order? Contact us anytime at info@inkbomb.ca or 416-894-5400 for immediate assistance. We’re here to help throughout your entire experience!
Our goal is to keep you informed and confident about your order from initial quote through final delivery.
What file formats do you accept for designs?
We accept a wide variety of file formats to accommodate different design workflows and software preferences. Our goal is to work with whatever files you have while ensuring optimal print quality:
Preferred Vector Files (Best Quality):
- Adobe Illustrator (.AI) – Industry standard for logos and vector graphics
- Encapsulated PostScript (.EPS) – Universal vector format
- Scalable Vector Graphics (.SVG) – Web-friendly vector format
- PDF (Vector-based) – High-quality, universally compatible
High-Resolution Raster Images:
- PNG – Best for logos with transparent backgrounds (300 DPI minimum)
- JPEG/JPG – Good for photographs and complex images (300 DPI minimum)
- TIFF – Uncompressed, highest quality raster format
- PSD (Photoshop) – Layered files for complex designs
Embroidery Specific:
- DST Files – Pre-digitized embroidery files
- Any artwork – We can digitize from your logo or design
File Preparation Guidelines: For DTG/DTF printing and gang sheets, submitted files must meet our technical specifications.
Visit our Print File Setup Guide for detailed requirements, or contact us for assistance.
What resolution should my images be and how do I prepare files?
Proper file resolution and preparation are crucial for achieving professional results. Requirements vary by service and final output size:
Resolution Requirements by Service:
- Business Cards & Small Prints: 300 DPI at final print size
- DTG/DTF Apparel Printing: 300 DPI for optimal quality, 150 DPI minimum
- Large Format Banners: 150 DPI minimum, 300 DPI preferred for close viewing
- Embroidery Digitizing: High-resolution source (vector preferred, 300+ DPI raster acceptable)
Size Guidelines:
- Apparel Designs: Typical chest print 12″x12″ maximum
- Business Cards: 3.5″ x 2″ with 0.125″ bleed
- Banners: Actual size at required resolution
- Vector Files: Can be scaled to any size without quality loss
File Preparation Best Practices:
- Colors: Use CMYK for print, RGB acceptable for digital processes
- Text: Convert to outlines/curves to avoid font issues
- Bleed: Include 0.125″ bleed for business cards and printed materials
- File Names: Use descriptive names without special characters
Need Help? Our design team can assist with file optimization, format conversion, and technical preparation. Additional fees may apply for extensive file work, but we’ll always quote any additional costs upfront.
Do you offer design services and can you improve my existing artwork?
Absolutely! Our experienced design team offers comprehensive design services to help bring your vision to life or enhance your existing artwork:
Complete Design Services:
- Logo Creation – From concept to final vector artwork
- Business Card Design – Professional layouts with your branding
- Banner & Flyer Layouts – Eye-catching promotional materials
- Apparel Design Optimization – Ensuring designs work perfectly on garments
- Brand Identity Development – Cohesive visual branding across all materials
Artwork Enhancement Services:
- Vector Recreation – Converting low-resolution logos to crisp, scalable vectors
- Color Optimization – Adjusting colors for specific printing methods
- Background Removal – Clean logo extraction from existing materials
- Format Conversion – Converting between different file types and specifications
- Print Optimization – Ensuring designs meet technical requirements
- Size Scaling – Adapting designs for different applications
Our Design Process:
- Consultation – Discuss your vision, brand, and requirements
- Concept Development – Initial design concepts for review
- Revisions – Refine designs based on your feedback
- Final Files – Deliver print-ready files in multiple formats
Coming Soon: We’re developing an online design tool that will allow customers to create and customize their own designs directly on our website for immediate preview and ordering.
Ready to start your design project? Contact us with your ideas, existing artwork, or reference materials. We’ll provide a detailed quote and timeline for your design needs.
What about file ownership, revisions, and design copyrights?
We believe in transparent policies regarding design ownership, revisions, and intellectual property to ensure a smooth working relationship:
Design Ownership & Rights:
- Custom Designs: Full ownership rights transfer to you upon final payment
- Your Existing Artwork: You retain all rights; we only modify with permission
- Stock Elements: Any stock graphics used are properly licensed
- File Delivery: You receive all working files and final artwork
Revision Process:
- Included Revisions: 2-3 rounds of revisions included in design packages
- Major Changes: Significant concept changes may incur additional fees
- Timeline: Revisions typically completed within 1-2 business days
- Final Approval: Your sign-off required before production begins
File Delivery & Formats:
- Working Files: Original AI, PSD, or source files included
- Print-Ready Files: Optimized for specific production methods
- Web Files: RGB versions for online use when applicable
- Multiple Formats: Vector and raster versions as needed
Usage Rights:
- Commercial Use: Full commercial usage rights included
- Reproduction: Use across all your marketing materials
- Modifications: You can modify designs as needed
- Portfolio: We may showcase work in our portfolio (with permission)
Important Note: We respect intellectual property rights and will not reproduce copyrighted designs without proper authorization. If you’re unsure about usage rights for existing artwork, we’re happy to help clarify what can be legally reproduced or modified.
Still Have Questions?
Our team is here to help you with any specific questions about your project